At Eazy Recrute, we strive to deliver top-quality recruitment services to both job seekers and employers. We value our clients and want to ensure that you get the best value for your money. However, we understand that circumstances may arise where a refund is necessary. This policy outlines our refund terms to ensure fairness and transparency.

1. General Refund Eligibility

Refunds are only considered under specific circumstances. The eligibility for a refund depends on the type of service purchased and the nature of the complaint. Below are the key refund scenarios:

1.1 Refunds for Employers (Recruitment & Staffing Services)

Employers who purchase recruitment services, job postings, or premium hiring packages may be eligible for a refund under the following conditions:

• Unfulfilled Service: If we fail to provide the agreed-upon recruitment services (e.g., job posting not published, no candidates sourced within the agreed timeframe), you may request a full or partial refund.
• Unsuitable Candidates: If candidates provided do not meet the job requirements outlined in the job posting, we offer one free replacement. If no suitable candidates are found after repeated attempts, a partial refund may be issued.
• Cancellation Before Service Delivery: If you cancel your recruitment request before our services commence, you may receive a full refund, minus administrative processing fees.
• Cancellation After Service Has Started: If recruitment services have already begun (e.g., job postings are live, candidate sourcing has started), only a partial refund may be issued based on the work already completed.

1.2 Refunds for Job Seekers (Premium Listings & Services)

Job seekers who purchase premium listings, resume enhancement services, or career coaching may be eligible for a refund under the following conditions:

• Service Not Delivered: If a purchased service (e.g., resume review, premium job listing) is not provided within the agreed timeframe, a full refund may be issued.
• Cancellation Before Service Starts: A full refund is available if the service is canceled before work begins.
• Dissatisfaction with Service: If you are not satisfied with our services, you must provide a detailed reason. In some cases, we may offer a revision or an alternative service before processing a refund request.

2. Non-Refundable Services

Certain services are non-refundable, including:

• Successfully delivered job placements and hiring services.
• One-time consultation and advisory services that have already been provided.
• Subscription-based services after the initial trial period.
• Any service where significant progress has already been made, even if the final outcome is not as expected.

3. Refund Request Process

To request a refund, follow these steps:

1. Submit a Request: Email [Insert Email] with your name, service purchased, payment details, and a clear reason for the refund request.
2. Review & Verification: Our team will review the request and verify the claim. This process may take 5-10 business days.
3. Approval or Rejection: If the refund is approved, it will be processed within 7-14 business days through the original payment method.
4. Alternative Resolutions: In some cases, we may offer a service replacement or credit towards future services instead of a direct refund.

4. Late or Missing Refunds

If you haven’t received a refund within the expected time:

• Check your bank account again.
• Contact your payment provider, as processing times may vary.
• If the issue persists, contact us at [Insert Email] for further assistance.

5. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page, and continued use of our services indicates acceptance of the revised terms.

6. Contact Us

For any refund-related inquiries, reach out to us